If you change your mind about an item we offer a very simple, no quibble returns policy. Please check the guidelines below according to your location (UK, EU, Rest of World).

UK Customers

Please post your returns to our distribution office at the address below:

CHPT3 Returns
c/o Green Snow Ltd
Unit 15-17
Mortimer’s Industrial Estate
SO51 6AF

Please include your order number, reason for return, and a request for refund or exchange inside the package.

EU Customers

Please post your returns to our distribution office at the address below:

Devoluciones CHPT3
CIM La Selva, parcela 2.1,
Riudellots de la Selva,
17457 Girona

Please include your order number and reason for return inside the package. To make returning items simple and easy, we offer UPS Drop-Off. Please use the Returns Portal here (Non-UK Only) to submit your return. A member of our Customer Service will then be in touch to complete your request. 

Rest of World Customers

Please use the Returns Portal here (Non-UK Only) to submit your return. A member of our Customer Service will then be in touch to complete your request. 



We will only accept purchases made directly from If your item has been purchased from a 3rd party retailer, please contact them to arrange your return.


Returns Guidelines

  • If you wish to return an item, you must inform us within 14 days of receipt of the item. The item(s) must then be returned to us within 14 days of us receiving your request to return.
  • Please leave a note with your order number and reason for return/exchange inside the package you send us. This helps our customer service experience moving forwards.
  • Item(s) must be returned to us in perfect, re-sellable condition with packaging/swing tags present and intact. Items which have been damaged, marked, washed, have any odour or are in any other condition that we deem renders the item unsaleable will not be accepted for return.
  • You are responsible for the item(s) reaching us, please make sure you take adequate steps to ensure the security of the item(s) during return transit as we cannot be held responsible for exchange or refund if reasonable steps are not taken.
  • The item(s) must be in its original condition and will be inspected once we have received them. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
  • For UK customers, we recommend using Royal Mail or My Hermes for return shipping. Please note, we urge you to take out the appropriate insurance for the value of returned goods. CHPT3 is not responsible for items being lost when returned. Free returns postage is only available if an item is faulty. For Rest of World customers, we recommend using any local trackable postal services.

Refunds and exchanges

When you return an item you have two options:

  1. Refund to original payment method. Please be aware this can take up to 5 days depending on your bank.
  2. Exchange: We will only exchange the same item originally bought for an alternative size. We can only exchange an item if it’s in stock at the point of process return.


Faulty items

On rare occasions, manufacturing faults can occur. If you think your product has suffered a manufacturing fault or defect, please contact us at We will review your message and, where a genuine manufacturing fault can be established, will respond with further instructions on how to return your item. 

United Kingdom Customers

Where possible we will send you a free-post returns label to send the affected item(s) back. You must attach this label to the outside of your package and take your item(s) to your local post office for a free return to us. You must request a proof of postage receipt and retain this until you receive an email confirmation of your return reaching us.

Should you choose to use another method to return your item(s) other than our free post return label, your postage costs will not be refunded. 

International Customers

We will give you instructions on how to return your item(s) to us. We may ask for further photos of the fault in order to authorise the return. 

Any return postage must be approved by us via email. Should you choose to post any item(s) back prior to our approval, your postage costs will not be refunded.


If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order. Please email quoting your order number.

International returns 

All international customers are responsible for the costs of sending items back to us and a free returns label will not be included in your order. Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no customs duties to pay, if this is not marked properly the parcel will be returned to you. We do not offer exchanges on international orders, If you wish to change an item, you will have to return the item(s) back to us for a refund and place a new order.