We will happily except returns on unopened, unworn products within 365 days of ordering.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We are sorry, but for hygiene reasons, underwear cannot be returned.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email us for further instructions.
To return your product, you should mail your product to:
CHPT3 c/o Green Snow Online Unit 15-17, Mortimers Industrial Estate Romsey Road, Ower, Romsey, Hampshire, England, SO51 6AF
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.