Christmas Delivery & Returns

We have worked with our courier and delivery partners to ensure we get all parcels out in time for delivery by Christmas, so please use the dates below as a guide on when to place your order by. As always this is a busy time of year and we do encourage you to place your order as soon as possible and use an express or tracked service where possible. If you have any questions or deadlines have passed please contact customer service for more information. Please note, we are far busier than usual at this time of year so please allow a little extra time for your order to be dispatched.

LAST POSTING DATES FOR DELIVERY BEFORE CHRISTMAS

UK

Wednesday 18th December - Standard UK delivery

Thursday 19th December - Express UK delivery

INTERNATIONAL

Africa, Asia, Caribbean, Central and South America, Far and Middle East

Monday 9th December

Cyprus, Malta

Tuesday 10th December

Eastern Europe (except Czech Republic, Poland and Slovakia)

Wednesday 11th December

Australia, Greece, New Zealand and Turkey

Thursday 12th December

Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA

Saturday 14 December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal,

Slovakia, Spain, Switzerland

Monday 16 December

Belgium, France, Ireland, Luxembourg

Wednesday 18 December

 

* Please be aware that European orders are not guaranteed for Christmas although we expect them to arrive in time if ordered before the dates given above. European orders can take longer than anticipated to arrive due to circumstances beyond our control, such as the local delivery services in your country of residence. Once the order has been shipped from our warehouse, we are unable to control the delivery of your order.

**Please be aware that international orders are not guaranteed for Christmas although we expect them to arrive in time if ordered before 25th November. International orders can take considerably longer than anticipated to arrive due to circumstances beyond our control, for example: delays at customs and local delivery services in your country of residence. Once the order has been shipped from our warehouse, swe are unable to track your order unless you choose a tracked service, which we highly recommend doing.

CHRISTMAS OPENING HOURS

We believe our staff have earned a break over the festive period so some of our departments are running on reduced hours. In case you need to get in contact with us we have outlined our opening hours below, you can always email us and we will make sure we answer your query as soon as we can:

Monday 23rd December

9am – 5pm

Tuesday 24th December

9am – 5pm

Wednesday 25th December

Closed

Thursday 26th December

Closed

Friday 27th December

Closed

Saturday 28th December

Closed

Sunday 29th December

Closed

Monday 30th December

9am – 5pm

Tuesday 31st December

9am – 5pm

Wednesday 1st January

Closed

Tuesday 2nd January

Normal hours resume

Monday – Friday 9am – 5pm

 

CHRISTMAS RETURNS

Remember that anything ordered between the 1st November until the 24th December 2019, can be returned up until the 31st January 2019, subject to our standard returns policy. So, if you have received or been given a gift that is not suitable just get in touch and we will advise on what to do next.