CUSTOMER PAYS LOCAL DUTIES

The full collection of CHPT3 is available to buy here on our website, including many exclusive online only products, such as our casual range and selected collaborations.

If you order before midday and select a priority shipping method we aim to dispatch your order the same day.  If you select a standard shipping method we will despatch your order as fast as possible, but priority orders will be sent first. 

 

It is a legal requirement that we declare the full transaction value of the contents of all packages and that local import duties and taxes are levied by the carrier on behalf of the local customs authority.

Shipments sent outside the EU to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates.

Orders placed after midday (Monday to Friday) in the UK will aim to ship the next business day. Please note we do not despatch orders on the weekend.

Orders placed after 3PM (Monday to Friday) outside the UK will aim to ship the next business day. Please note we do not despatch orders on the weekend.

All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent.

UK - Standard Shipments will be sent via Royal Mail and Express Orders will usually be sent via DPD or a priority Royal Mail service.

Spanish Orders will be sent via Correos.

International orders will typically be sent via UPS or DHL.

Please note: all first orders that are going to a separate delivery address may take longer to process. We advise that all first orders should go to your Billing or Business address.

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allow you to pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day.

CHPT3 reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.

Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier’s fee.

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly. We will not hold any responsibility for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their cost.

Delivery errors must be reported within 1 day of the date of delivery. All orders are checked and double checked before leaving our warehouse. If you are a UK/EU/European customer and you have not received your order within 7 days of the dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen. For rest of world customers, this is 14 days.

If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation. Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box. You may be asked to send us photos of the damaged packaging and / or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently.