Returns
If you change your mind about an item we offer a very simple, no quibble returns policy. To request a return please login to your account or click here
Returns Guidelines
- If you wish to return an item, you must inform us within 14 days of receipt of the item. The item(s) must then be returned to us within 14 days of us receiving your request to return.
- Please leave a note with your order number and reason for return inside the package you send us. This helps our customer service experience moving forwards.
- Item(s) must be returned to us in perfect, re-sellable condition with packaging/swing tags present and intact. Items which have been damaged, marked, washed, have any odour or are in any other condition that we deem renders the item unsaleable will not be accepted for return.
- You are responsible for the item(s) reaching us, please make sure you take adequate steps to ensure the security of the item(s) during return transit as we cannot be held responsible for damaged or lost items if reasonable steps are not taken.
- The item(s) must be in its original condition and will be inspected once we have received them. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
- For UK customers, we recommend using Royal Mail trackable service or similar for return shipping. Please note, we urge you to take out the appropriate insurance for the value of returned goods. CHPT3 is not responsible for items being lost when returned. Free returns postage is only available if an item is faulty. For Rest of World customers, we recommend using any local trackable postal services.
- We will only accept purchases made directly from chpt3.com. If your item has been purchased from a 3rd party retailer, please contact them to arrange your return.
All returned items will be processed by refund to the original payment method. For all exchanges, please place a new order for the required items.
Faulty items
On rare occasions, manufacturing faults can occur. If you think your product has suffered a manufacturing fault or defect, please contact us at shop@chpt3.com. We will review your message and, where a genuine manufacturing fault can be established, will respond with further instructions on how to return your item.
United Kingdom Customers
Where possible we will send you a free-post returns label to send the affected item(s) back. You must attach this label to the outside of your package and take your item(s) to your local post office for a free return to us. You must request a proof of postage receipt and retain this until you receive an email confirmation of your return reaching us.
Should you choose to use another method to return your item(s) other than our free post return label, your postage costs will not be refunded.
International Customers
We will give you instructions on how to return your item(s) to us. We may ask for further photos of the fault in order to authorise the return.
Any return postage must be approved by us via email. Should you choose to post any item(s) back prior to our approval, your postage costs will not be refunded.
If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order. Please email shop@chpt3.com quoting your order number.
All international customers are responsible for the costs of sending items back to us and a free returns label will not be included in your order. Please note, it is important that you label the parcel as a 'return to original sender' as this will help to ensure there are no customs duties to pay, if this is not marked properly the parcel may be returned to you.
Promotional items & Gifts
If you wish to return a product that came with a free promotional item, the promotional item must also be returned to get a full refund. If you wish to keep the promotional item you will be refunded minus the current, or most recent sales value of the promotional item.